Last updated: 1 September 2026
Return window
We accept returns and exchanges within 7 days of delivery, provided the product is unopened, unused, and in its original packaging with seals intact.
Hygiene & personal care exceptions
Because our products are personal-care items, we're unable to accept returns on any product that has been opened, used or has a broken seal — this applies even within the 7-day window, for hygiene and safety reasons. This does not affect your right to a replacement or refund for items that arrive damaged, defective, or incorrect.
What's eligible for return or exchange
- Unopened products with intact seals, in original packaging
- Items that arrived damaged, defective, or different from what you ordered
- Wrong item or incorrect quantity received
Not eligible
- Opened, used, or seal-broken products
- Products purchased on final-sale or clearance
- Gift cards, if applicable
How to start a return or exchange
- Email info@bnbtnaturals.com or use our Contact page within 7 days of delivery with your order number and reason for return.
- We'll confirm eligibility and share pickup or drop-off instructions.
- Once we receive and inspect the item, we'll process your exchange or refund within 5–7 business days.
Refunds
Approved refunds are issued to the original payment method (or as store credit, if you prefer) within 5–7 business days of the returned item passing inspection. For Cash on Delivery orders, refunds are processed via bank transfer or UPI.
Return shipping
Return shipping is free of charge for damaged, defective or incorrect items. For change-of-mind returns on eligible unopened products, return shipping costs are the customer's responsibility unless otherwise stated at the time of purchase.